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How long does a one-on-one session last?
One-on-ones are scheduled to last from 20-30 minutes.
What help can you provide me?
Digital Services one-on-one sessions are focused on a single core concept, such as how to use Microsoft Word or how to create an email address. Some common topics include:
What help is unavailable through a one-on-one session?
While you can receive help on a wide variety of topics in an one-on-one session, there are exceptions, including:
Library staff reserve the right to decline a one-on-one session for any reason and at any time.
Can you type a document (i.e. a job application) for me?
No, library staff cannot type for you. If you require assistance typing, we recommend asking a family member or friend for assistance.
Can you fix my device for me?
No, library staff cannot perform repairs on your personal device. We recommend bringing a broken device to the store you purchased it from or to a service such as Geek Squad.
When are one-on-one sessions available?
One-on-one sessions can be scheduled any time during the library’s regular operating hours, pending staff availability.